Today I just realized how easy it is to mess something up completely. Sometimes we really need grace to just keep things going after creating some major mess-up…
Just this afternoon, one of my business partners was providing some IT support over the e-mail to a customer in Saudi Arabia. He sent an e-mail to the customer explaining what she needed to do on her side. But when the reply came, my partner (purposely remaining nameless in this post in an attempt to protect whatever little bit of a name he may still have left!) noticed that he had been sending e-mails to the customer using the e-mail account he uses to receive marketing e-mails, instead of using his business e-mail address.
Normally this wouldn’t be a problem. Most people have the good sense to name their “alternate” e-mail addresses something logical. However, I can only guess what the customer thought when she got IT support from “Xena Warrior Princess”!
So, ladies and gentlemen, I can honestly say that you won’t find another IT company quite like Renovo Computers. We have Xena Warrior Princess providing tech support! You can mail her (him) at firstname.lastname@example.org.
So I was thinking – I’m sure many of you have some other interesting support stories? Please share them with me and I will post them here!
But for now, have a great weekend!